![]() We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error, the item is damaged or defective or we have agreed a collection) as soon as possible once a return has been agreed. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. Goods supplied under a firm order may not be returned without our prior written consent. ![]() If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.
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